Privacy Policy

Last Updated: November 7, 2026

Ceramic Pro Lubbock (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit https://ceramicprolbk.com (the “Website”), request a quote, or contact our Lubbock shop.

We are a Texas auto-protection shop. This policy applies to Ceramic Pro Lubbock only.

1. Who We Are

Ceramic Pro Lubbock
6007 43rd St, Suite E
Lubbock, TX 79407
Phone: 806-701-8084
Email: [email protected]
Website: https://ceramicprolbk.com

2. Information We Collect

We collect information you choose to give us, including when you submit a lead or quote form on the Website. Public pages include a lead form that may collect:

• Full name
• Phone number
• Email address (when you provide one or choose email as a contact method)
• Vehicle year, make, and model
• ZIP code
• Preferred method of contact (phone, text/SMS, or email)
• Service interest or message details you include

On certain window-tint film and application pages (including Ultimate IR, Ceramic IR / ceramic tint, Ceramic X, Carbon X, Eyebrow Tint, and Pano Roof Tint), we ask whether the request is a shop visit or a drop-off. You may also provide optional appointment preferences:

• Whether the request is a shop visit or a drop-off
• Preferred day (Sundays are not available; Saturday preferences need at least three days’ notice)
• Preferred hourly time slot: 10:00 AM to 4:00 PM Monday through Friday, or 9:00 AM to 12:00 PM on Saturday

Those tint appointment requests are emailed to [email protected] so our team can follow up. Appointment preferences are requests only—not a confirmed booking until we confirm with you.

If you call, text, or email us directly, we also collect the information you share in that conversation.

We may automatically receive basic technical data from your browser (such as IP address, device/browser type, and pages viewed) as part of normal website hosting. We do not currently operate advertising pixels or third-party analytics tags on this Website. We may use standard cookies needed for the site to function, and we may add analytics or similar tools later; if we do, we will update this policy.

3. How We Use Your Information

We use personal information to:

• Respond to quote requests and questions
• Contact you by your preferred method (phone, text/SMS, or email)
• Discuss vehicle protection options and schedule shop visits or drop-offs
• Follow up on optional tint appointment preferences
• Operate, maintain, and improve the Website and our customer service
• Comply with law and protect our rights, customers, and shop

If you separately opt in to marketing messages, we may send promotional communications. You can opt out at any time as described below.

4. Text Messaging, Calls & Communication Consent (TCPA)

By submitting a lead/quote form that includes your phone number, or by texting our shop, you consent to be contacted by Ceramic Pro Lubbock about your request. We will use the preferred contact method you select when one is provided.

• Messages may include quote follow-up, scheduling, and service-related updates
• Message frequency varies based on your request
• Message and data rates may apply
• Consent to text or call is not a condition of purchase
• To stop SMS/text messages, reply STOP. For help, reply HELP or contact us at the phone or email above
• You may also ask us to stop calling or emailing by telling our staff or emailing [email protected]

5. How We Share Information

We do not sell, rent, or trade your personal information. We also do not share personal information for cross-context behavioral advertising.

We may share information only as needed with service providers who help us run the business (for example hosting, email delivery, form processing, or phone/SMS tools). Those providers are expected to use the information only to perform services for us. We may also disclose information if required by law, to protect safety or rights, or in connection with a business transfer of our shop assets.

6. Cookies & Similar Technologies

The Website may use essential cookies or similar technologies so pages load and forms work. As of the date above, we have not installed advertising pixels or third-party analytics on this static site. If we later add analytics, advertising tags, or similar tools, we will update this Privacy Policy to describe them.

You can control cookies through your browser settings. Disabling cookies may affect some site features.

7. Data Retention

We keep personal information only as long as needed for the purposes above—typically to complete your quote or service request, maintain ordinary business records, and meet legal or accounting requirements—then delete or de-identify it when retention is no longer necessary.

8. Security

We take reasonable administrative, technical, and physical measures to protect personal information. No internet transmission or storage method is 100% secure, so we cannot guarantee absolute security.

9. Children’s Privacy

The Website is intended for adults seeking vehicle services. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us and we will delete it.

10. Your Privacy Rights (Including California / CCPA-Style Rights)

Depending on where you live, you may have rights to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal exceptions
• Opt out of sale of personal information (we do not sell personal information)

Texas residents and other U.S. customers may contact us with privacy questions or requests using the contact details below. California residents may make consumer requests for access or deletion the same way. We will verify requests as required and will not discriminate against you for exercising privacy rights.

To make a request, email [email protected], call 806-701-8084, or write to us at the shop address above. Please include enough detail for us to locate your information (such as the name and phone number used on a quote form).

11. Third-Party Links

The Website may link to third-party sites (for example maps, reviews, or manufacturer resources). We are not responsible for the privacy practices of those sites. Review their policies before sharing information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and change the “Last Updated” date. Continued use of the Website after an update means you acknowledge the revised policy.

13. Contact Us

Questions about this Privacy Policy or your information:

Ceramic Pro Lubbock
6007 43rd St, Suite E, Lubbock, TX 79407
Phone: 806-701-8084
Email: [email protected]